Clik here to view.
REASONS TO ADOPT AN ITSM STRATEGY
In an Audio Teleconference, sponsored by Gartner on July 1, 2004, Gartner noted that “ITIL is being adopted in ever larger numbers of IT organizations as a framework for IT Service Management process...
View ArticleClik here to view.
IT SERVICE MANAGEMENT AS A SOLUTION
IT Service Management (ITSM) is primarily known as a process and service-focused approach to IT Management. Its primary objective is to align IT services with the business and to...
View ArticleIT SERVICE MANAGEMENT AND ITIL
The flagship standard for ITSM is the United Kingdom’s Information Technology Infrastructure Library (ITIL). ITIL provides a systematic approach to the provision and management of IT services, from...
View ArticleClik here to view.
ITIL BACKGROUND & HISTORY
The Information Technology Infrastructure Library (ITIL) provides a systematic approach to the provision and management of IT services, from inception through design, implementation, operation, and...
View ArticleWhat Are Beginning Metrics for an Offshore Outsourcing Engagement?
At Computer Aid, we have a saying that you can’t evaluate what you can’t measure. We’ve developed a whole series of measurements for our onshore teams that we regularly report to customers. But what...
View ArticleIT SERVICE MANAGEMENT AND ITIL
The flagship standard for ITSM is the United Kingdom’s Information Technology Infrastructure Library (ITIL). ITIL provides a systematic approach to the provision and management of IT services, from...
View ArticleClik here to view.
ITIL BACKGROUND & HISTORY
The Information Technology Infrastructure Library (ITIL) provides a systematic approach to the provision and management of IT services, from inception through design, implementation, operation, and...
View ArticleWhat Are Beginning Metrics for an Offshore Outsourcing Engagement?
At Computer Aid, we have a saying that you can’t evaluate what you can’t measure. We’ve developed a whole series of measurements for our onshore teams that we regularly report to customers. But what...
View ArticleClik here to view.
REASONS TO ADOPT AN ITSM STRATEGY
In an Audio Teleconference, sponsored by Gartner on July 1, 2004, Gartner noted that “ITIL is being adopted in ever larger numbers of IT organizations as a framework for IT Service Management process...
View ArticleClik here to view.
IT SERVICE MANAGEMENT AS A SOLUTION
IT Service Management (ITSM) is primarily known as a process and service-focused approach to IT Management. Its primary objective is to align IT services with the business and to improve the quality...
View ArticleClik here to view.
REASONS TO ADOPT AN ITSM STRATEGY
In an Audio Teleconference, sponsored by Gartner on July 1, 2004, Gartner noted that “ITIL is being adopted in ever larger numbers of IT organizations as a framework for IT Service Management process...
View ArticleClik here to view.
IT SERVICE MANAGEMENT AS A SOLUTION
IT Service Management (ITSM) is primarily known as a process and service-focused approach to IT Management. Its primary objective is to align IT services with the business and to improve the quality...
View ArticleIT SERVICE MANAGEMENT AND ITIL
The flagship standard for ITSM is the United Kingdom’s Information Technology Infrastructure Library (ITIL). ITIL provides a systematic approach to the provision and management of IT services, from...
View ArticleClik here to view.
ITIL BACKGROUND & HISTORY
The Information Technology Infrastructure Library (ITIL) provides a systematic approach to the provision and management of IT services, from inception through design, implementation, operation, and...
View ArticleWhat Are Beginning Metrics for an Offshore Outsourcing Engagement?
At Computer Aid, we have a saying that you can’t evaluate what you can’t measure. We’ve developed a whole series of measurements for our onshore teams that we regularly report to customers. But what...
View Article